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PRACTICE INFORMATION 

We welcome feedback as a way of improving our services to patients. If you have any comments or suggestions, please put them in writing to our practice manager or alternatively please ask one of the receptionist for an information leaflet. The PALS and complaints service is also there to guide you when you need advice, have concerns or don’t know where to turn. They can be contacted on: 020 8274 6333 and pals@croydonpct.nhs.uk.


Mobile phone policy
Please turn off your mobile phone when entering the surgery premises


Patients rights and responsibilities
Please let us know if you cannot keep an appointment, as this may be given to another patient. We ask that patients treat all our staff with respect. Violence or abuse will not be tolerated under any circumstances and patients will be asked to leave the practice if they are abusive.


In return we undertake to treat everyone equally, regardless of gender, race, religion or sexual orientation. We will inform you in writing if we ask you to leave the practice, together with an explanation of why we have made the decision. We welcome comments, criticism and praise. It is helpful if complaints are made in writing either to the doctors or the practice manager


Data Protection
Brigstock Family Practice is registered with the Data Protection Agency and is bound by the rules governing the collection and storage of personal data. Patients are entitled to see their medical records and to have copies for a small fee. We recommend that if you wish to see your records a time is arranged to do this with your registered GP as there may be medical terminology that requires explanation 

 

Download the Practice Information Leaflet for more information >>>

Download the Brigstock Family Practice Statement of Purpose >>>

Download the Brigstock Family Practice GP Handbook >>>

 
 
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