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Terms and conditions

We make every effort to give the best service possible to everyone who attends our practice. However, we’re aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Simply contact the Office Manager who will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception.

However, if you feel we have not dealt with the issues you have raised as you would wish, you can contact the Patient Advice and Liaison Service (PALS), which can often help resolve any problems before they become formal complaints. To speak to a PALS officer, ring 020 8401 3210. Croydon Health Services, 530 London Road, Croydon, CR7 7YE.

A full version of Brigstock Family Practice’s complaints procedure is available to patients upon request. Patients have the right access their health records, in line with the Data Protection Act 1998.

Brigstock Family Practice will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods, treatment and/or services to the patient.

This website is provided for information only and is not intended to replace a consultation with an appropriately qualified clinician. Practice and its associates will not accept responsibility for any loss, damage or injury that arises from the use of information provided on this website. We do not accept responsibility for links provided to others sites and the information found on them. It is for convenience and information only that links are provided; a link to a site does not imply an endorsement.

If you require this information in an other language, Braille or large print, please notify the receptionists who will assists you.

  020 8689 7800
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